The pull out tray was difficult to take out when there is hay on it. So i had to push some of the hay off so when i pulled it out the mess would be minimal and also it does not have a bottom. So if your planning on keeping your bunny in doors you should consider buying a drainage pan.
The blocks it has to keep the door shut broke right away, also had to replace some screws. The upstairs room is big enough for one or two small bunnies but for a big bunny you have to take the divider off.