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If you need to return the item, please contact Customer service ask for a returned address or a prepaid return shipping label(RL).
Email: [email protected]

Address: 200 Docks Corner Road,  Dayton, NJ 08810

Return Procedure

1. Contact the customer service supporter of Zimtown, explaining why you want to return the products.( Provide us with related videos or photos if you think it is an unsatisfactory product.)
2. Our customer service supporter will send RL to your email.
3. Print the return label(RL)out and send back the original package within 30 days. Otherwise,  the RL will become invalid.
4. Zimtown would process the refund in 2 days. It may take 5-7 business days for you to receive the refund from the bank.

Return Policy

Item must be returned within 30 days, and refund will be given as money back.
All NON-seller mistake returns for refund are subject to 20% re-stocking fee.(including buyer Just didn't like it, Ordered by mistake, Found a better price, Changed mind or Doesn't fit, etc.
All products returned must be in original boxes and 100% complete, with ALL original packing materials, all manuals, and other accessories, otherwise, returns will be refused. Any shortages, errors, or damages made to the shipment must be notified to our customer service before returns.


Return Information
Most products on Zimtown are returnable as long as you return all original packaging, paperwork and parts in new and unused condition.
You can return them for free only when there is manufacturing defects or Zimtown's mistakes.
To return a product, you should ask for a prepaid return shipping label(RL). Please note there is a time limit: in 30 days since you receive the product.


When we will process the refund

1. We would refund you in 2 days if the products haven't been shipped out; if the products are already on the transportation, we won’t begin to refund until we receive and examine the returned products.
2. All refunds will be returned to the same credit card which is used to pay the order or the Paypal account.


How much we will refund

1. We will fully refund when there is quality problems or mistakes caused by us such as ship the wrong product, damage, etc.
2. We will only return 80% if you return it for personal reasons such as you chose the wrong product, you don't need the product anymore, you find the case is not suitable for your products, etc.
3. The order can be canceled for free if it hasn’t been shipped.


Below situations will charge a shipping fee for returning and resending

1. You cancel the order when the package has been shipped.
2. You refuse to receive the package when it arrives other than the reason that the package is seriously damaged during shipment.